Service Fee: $100 per hour, prorated to reflect time worked. Excludes the price of materials.

Repair Policy

A note on diagnosing and solving functional issues in a piano. A problem such as a ‘sticking key’ can have many causes. Some causes, such as a pencil that has fallen inside the piano, can be very quickly diagnosed and corrected. Other causes may be much more complex to diagnose and repair, requiring hours of labor and parts. This can only be determined by inspecting the piano.

My approach is to discuss with the client the best course of action. Simple repairs that can be quickly done as part of a tuning appointment in 10 minutes or less, will not be chargeable. Repair time exceeding this will be chargeable at an hourly rate, prorated to 15 minute increments.

For standalone diagnosis and repair appointments, there will be a minimum charge of $50.

Repairs requiring more extensive work, will be discussed with the client in advance and a quote will be provided.